FAQs

WHEN WILL MY ITEM SHIP?

Orders are processed within 5 business days. In stock items shipping to addresses within the United States are sent by FedEx or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive.  Made to order items may take up to 21 days to be processed and delivered (subject to change depending on supply constraints).

If you do not receive your order within the time frames above, please contact Customer Service.

HAVEN’T RECEIVED MY CONFIRMATION E-MAIL AFTER ORDERING.

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact” page, and send us an email.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact us through our “Contact” page. 

IS IT SAFE TO USE MY CREDIT CARD?

Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL), which encrypts your data while it is being transferred over the Internet. We also use the latest encryption technologies to protect the security of your credit card while we are processing your order.

WHAT IF I ORDER THE WRONG SIZE?

 If you find that you have made an incorrect order, please notify us immediately by contacting customer service. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. We will not be able to add items to an order once it has been submitted.